Why Your Turn Solutions?
With 20 years’ experience in the hospitality industry, I help luxury hotels deliver excellent guest experience through implementing Emotional Intelligence facilitation, coaching, and assessments, both at team and leadership level.
Your Turn Solutions is a Preferred Partner of Six Seconds, the world’s leading EQ organization.
We can help you improve your retention rates
We can help you increase your Guest Experience scores
We can help you foster Guests Loyalty
Ultimately, your Revenue Goals will benefit.
Front Line Training
Empower the Team
Powered by our EQ Assessments
Bespoken training solutions for your Front Line teams, in the areas of:
Our solutions will be tailored to your Brand Value, your key objectives, your Revenue goals and offer measurable goals that will give you ROI confidence.
Emotional Intelligence Assessments for Individuals and Teams
Measurable and actionable solutions, to reach your critical goals, powered by Six Seconds Assessments and
Vital Signs trainings:
HOD Teams Workshops
360 Individual Assessments
360 Team Assessments
EQ in Hospitality Research
Find out how EQ makes the difference in delivering excellent Guest Experience
Would you like to be part of the EQ in Hospitality Research?
12 Cities, 48 Hotels, to answer the question:
"What EQ traits set apart great front desk agents, who deliver excellent guest experience?"
FIND OUT MORE by downloading the EQ in Hospitality Research Infographic
If you take care of your employees, they will take care of your clients.