Hospitality Solutions

Why Your Turn Solutions?

My career started in the hospitality industry in 2001.

 

For over a decade, I have been planning, designing, and delivering custom learning solutions delivered via team training facilitation, individual and team coaching and eLearning. I get it, I get you, I get your team.

Prior to starting Your Turn Solutions, I have supported hundreds of team members and leaders in 5* Properties in the Middle East and in Europe, partnering with brands such as Hyatt, IHG, Jumeirah, Shangri-La, One & Only and Dorchester Collection.

We believe that, 'Emotions drive People, People drive Performance'.

We believe that at the center of excellent performance we have People and that working with their Emotional Intelligence is the key to impact the way they perform. As a consequence, this will enable you to deliver excellent Guest Experience; engaging People Experience, and ultimately your Revenue Goals.

Your Turn Solutions is a Preferred Partner of Six Seconds in North America. 

Our Solutions will help you solve challenges in the areas of: 

  • Talent Engagement & Retention

  • Guest Experience

  • Loyalty 

  • Revenue Goals

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Front Line Training

Empower the Team
Powered by our EQ Assessments

Bespoken training solutions for your Front Line teams, in the areas of: 

  • Customer Service

  • Revenue Enhancement 

  • Communication

Our solutions will be tailored to your Brand Value, your key objectives, your Revenue goals and offer measurable goals that will give you ROI confidence. ​

Leadership Development

Emotional Intelligence Assessments for Individuals and Teams

Measurable and actionable solutions, to reach your critical goals, powered by Six Seconds Assessments and

Vital Signs trainings:

  • HOD Teams Workshops

  • Leaders Coaching

  • 360 Individual Assessments

  • 360 Team Assessments

EQ in Hospitality Research

Find out how EQ makes the difference in delivering excellent Guest Experience

Would you like to be part of the EQ in Hospitality Research? 

12 Cities, 48 Hotels, to answer the question: 

"What EQ traits set apart great front desk agents, who deliver excellent guest experience?"


FIND OUT MORE by downloading the EQ in Hospitality Research Infographic

If you take care of your employees, they will take care of your clients.

Richard Branson

How can we get started? Connect and I will get back to you.

 

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