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Hospitality Solutions

Why Your Turn Solutions?

With 20 years’ experience in the hospitality industry, I help luxury hotels deliver excellent guest experience through implementing Emotional Intelligence facilitation, coaching, and assessments, both at team and leadership level.

Your Turn Solutions is a Preferred Partner of Six Seconds, the world’s leading EQ organization.

Talent Retention

We can help you improve your retention rates

Guest Experience

We can help you increase your Guest Experience scores

Loyalty

We can help you foster Guests Loyalty

Revenue Goals

Ultimately, your Revenue Goals will benefit.

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Front Line Training

Empower the Team
Powered by our EQ Assessments

Bespoken training solutions for your Front Line teams, in the areas of: 

  • Customer Service

  • Revenue Enhancement 

  • Communication

Our solutions will be tailored to your Brand Value, your key objectives, your Revenue goals and offer measurable goals that will give you ROI confidence. ​

Leadership Development

Emotional Intelligence Assessments for Individuals and Teams

Measurable and actionable solutions, to reach your critical goals, powered by Six Seconds Assessments and

Vital Signs trainings:

  • HOD Teams Workshops

  • Leaders Coaching

  • 360 Individual Assessments

  • 360 Team Assessments

EQ in Hospitality Research

Find out how EQ makes the difference in delivering excellent Guest Experience

Would you like to be part of the EQ in Hospitality Research? 

12 Cities, 48 Hotels, to answer the question: 

"What EQ traits set apart great front desk agents, who deliver excellent guest experience?"


FIND OUT MORE by downloading the EQ in Hospitality Research Infographic

If you take care of your employees, they will take care of your clients.

Richard Branson

How can we get started? Connect and I will get back to you.